Hearing Aid FAQ

Answers to the questions we hear most about buying hearing aids online from Let’s Hear USA: shipping, the 45-day trial, warranties, payment and choosing the right model.

Ordering & shipping

Is shipping free?

Yes. Every order ships free to any address in the United States, in discreet, durable packaging.

What happens if the model I order is out of stock?

Out-of-stock models are usually replenished within a few business days. If your order is affected, we will let you know.

Trial, returns & warranty

Can I try hearing aids before committing?

Yes. Every order includes a 45-day risk-free trial that starts on the day your hearing aids are delivered, so you can try them at home, at work and in noisy places.

How do I return hearing aids during the trial?

Contact our support team within 45 days of delivery and we will send you a prepaid return label. Once your return arrives, we issue a full refund.

What warranty do hearing aids come with?

Every hearing aid we sell is covered by the manufacturer’s warranty, which typically covers internal malfunctions and repairs for 1 to 3 years depending on the brand and model.

Cost & payment

Can I use my FSA or HSA to buy hearing aids?

Hearing aids are generally an eligible medical expense for FSA and HSA accounts. We include an itemized receipt with every order that you can use for reimbursement, insurance claims and warranty registration. Check your plan’s rules to confirm.

Does insurance or Medicare cover hearing aids?

Original Medicare (Parts A and B) does not cover hearing aids. Some Medicare Advantage plans and private insurance plans offer a hearing aid benefit or allowance. Your itemized receipt can be submitted for out-of-network reimbursement where your plan allows it.

Choosing hearing aids

What is the difference between OTC and prescription hearing aids?

Over-the-counter (OTC) hearing aids are intended for adults 18 and older with perceived mild to moderate hearing loss, and can be bought without an exam. Prescription hearing aids are fitted to a hearing test and are suited to more severe or complex hearing loss and to anyone under 18.

Which hearing aid style is right for me?

Receiver-in-canal (RIC) models suit most people with mild to severe hearing loss and are the most popular style. Behind-the-ear (BTE) models offer the most power. In-the-ear (ITE), completely-in-canal (CIC) and invisible (IIC) models sit in the ear and are more discreet but have smaller batteries and fewer features. If you are unsure, book a free consultation with a licensed audiologist.

Should I choose rechargeable or disposable batteries?

Rechargeable hearing aids charge overnight in their case and usually last a full day, with no small batteries to change. Disposable-battery models are typically smaller and can be powered back up instantly with a fresh battery, which suits frequent travelers.

Can hearing aids connect to my phone?

Most current models from Phonak, Oticon, Signia, ReSound, Widex, Starkey and Jabra stream calls and audio directly from compatible iPhone and Android phones and can be adjusted through the manufacturer’s app. Check each product page for compatibility.

Do hearing aids help with tinnitus?

Many people with tinnitus find that hearing aids reduce how noticeable it is, and several models include built-in sound therapy programs. See our tinnitus guide. If your tinnitus is in one ear only, pulses with your heartbeat, or came on suddenly, see a doctor first.

Support

Can I talk to a hearing professional before I buy?

Yes. You can book a free consultation with a licensed audiologist to talk through your hearing and which models fit your needs.

How do I contact customer support?

Email support@letshearusa.com or use our contact page. Our team is available Monday to Friday, 9am to 6pm Eastern.

When should I see a doctor instead of buying hearing aids online?

See a doctor promptly if you have sudden hearing loss, hearing loss or tinnitus in one ear only, ear pain or drainage, dizziness, or a visible deformity of the ear. Sudden hearing loss is a medical emergency.